Privacy

Personal Information

The information we learn from customers helps us personalize and improve your experience on orthopulse.com and bioluxresearch.com.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses orthopulse.com and/or bioluxresearch.com and other content served by or on behalf of orthopulse.com and bioluxresearch.com other Web sites.

Cookies

  • Cookies are unique identifiers that we transfer to your device, to enable our systems to recognize your device and to provide features storage of items in your Shopping Cart between visits.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. We recommend you leave them turned on.

Sharing your Information

OrthoPulse and its parent company, Biolux Research, do not share any information with any third party businesses.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Protection of orthopulse.com and bioluxresearch.com and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of orthopulse.com and bioluxresearch.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit-risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. orthopulse.com and bioluxresearch.com

Information Security

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

Accessing your Information

orthopulse.com and bioluxresearch.com gives you access to information about your account for the limited purpose of viewing and, in certain cases, updating that information.

Applicable Law and Disputes

Any dispute or claim relating in any way to your use of any orthopulse.com or bioluxresearch.com service, or to any products or services sold or distributed by Biolux Research will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Service as a court would.

For Canadian customers: (Not applicable to Quebec consumers)

    To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to British Columbia Arbitration & Mediation Institute (http://www.bcami.com), 510 - 700 West Pender Street, Vancouver, BC V6C 1G8.

    All disputes arising out of or in connection with this agreement, or in respect of any legal relationship associated with or derived from this agreement, shall be arbitrated and finally resolved, pursuant to the National Arbitration Rules of the ADR Institute of Canada, Inc. [the Simplified Arbitration Rules of the ADR Institute of Canada, Inc.]. The place of arbitration shall be Vancouver. The language of the arbitration shall be English. The law of this arbitration clause shall be British Columbia Law. The number of arbitrators shall be one.

    We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

For Quebec consumers: These Terms of Service and any dispute of any sort that might arise between you and orthopulse.com shall be governed by the laws of the Province of Quebec, without reference to its conflict of laws provisions, and the laws of Canada applicable therein, and any disputes will be submitted to the courts of competent jurisdiction of the District of Montreal (Quebec).

For non-Canadian customers:

    To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the Hong Kong Arbitration Centre at at 38th Floor Two Exchange Square, 8 Connaught Place, Hong Kong S.A.R., China. The claim shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. http://hkiac.org/en/arbitration/arbitration-rules-guidelines. The law of this arbitration clause shall be Hong Kong Law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

    We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.